Shipping Practice and Delivery Policy
Orders will be mailed within Australia using Australia Post.
Customer Service Policy and Delivery Timeframe
Goods will be mailed within 5 working days to the address on your order. If goods are unavailable you will be notified and if requested we will cancel your order or hold until further stocks are available. Postage for international orders to be negotiated.
Refund Policy
If your order is broken, or you are not satisfied with your purchase we will replace, exchange or reimburse you for the item(s). Simply mail the item(s) along with a copy of the invoice back to us.
Export Restrictions
Reconnexion are not aware of any export restrictions that may apply.
Security Policy
To ensure security for people in their dealings with us we have taken every possible measure:
- A secure transaction environment has been created for commerce on the Internet. Reconnexion uses Secure Sockets Layer technology (SSL) to ensure your information is safe and secure at all times.
- The SSL encrypts all information passed from you to Reconnexion making it impossible to be intercepted by an unauthorised party. (This is as long as your browser and local network support the use of encrypted data transmissions).
- SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Firfox, Mozilla, Netscape, Safari for OSX, Internet Explorer for Windows, AOL, Web TV and most other browsers
How will I know my details are safe?
You will know when transmitted information is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Firefox, Safari for OSX and Internet Explorer for Windows, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'.
Unauthorised use of credit card
In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. | 
